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When the public
calls for assistance they have the expectation that their call will
be handled in a professional and expedient manner regardless of
where they are located in Columbia County. With this in mind, the
Columbia County Sheriff's Office has been working to improve the
communications center. The Sheriff's Office has refit the
Communications Center with new, up-to-date equipment which allows
communications officers to handle calls in a more efficient manner. |
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All calls for
service will be answered, "Sheriff's Office, Communications.
(Communications Officer's name) speaking." During periods of
high volume calls, a line may be answered, "Sheriff's Office, do
you have an emergency?" If the caller advises, "Yes",
then the call is handled immediately. If the caller's response is, "No",
the caller will be advised to please hold. Please do not hang
up! Your call will be answered in the order it was received. |
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Why do they ask so
many questions when I call? |
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Asking questions
enables the communications officer to determine the type of activity
the deputy will be responding to on that particular call. Explicit
questions will be asked by the communications officer resulting in
specific answers to pass on to the responding officer so that they
are well informed of the situation. In order to expedite the call,
the caller will be asked the following questions: |
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Where did the incident occur? (Helps establish jurisdiction)
This is
necessary to determine the physical location of the incident.
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Where are you located? (Helps evaluate safety for you and the
responding deputy)
This is
necessary in order for the deputy to make contact with the caller,
unless otherwise advised.
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What is your name and phone number? (Gives us a contact point)
This is
necessary in the event that additional information is needed. |
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Our goal is to
serve the public to the best of our ability. |
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| Click here to
find out how to file a criminal complaint. |
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